» How can I get a free quote for my product? » Are the listed rebate dollars in Canadian currency? » Who can use the Samsung T.I.P.? » Do I have to register to use the Samsung T.I.P. web site? » Can a Samsung channel partner or sales representative act on behalf of a customer? » Can I save the information I enter to reference later? » How is the money for the trade disbursed? » Do I have to purchase my new product via Market Velocity? » Who pays for shipping? » What if my products are in multiple locations? » What if I cannot print my shipping label or placard? » What if I lose my Samsung T.I.P. shipping instructions email? » How do I ship my product? » Are you experiencing issues with navigating through or exiting an area of the Samsung T.I.P. Web site? » What is the transaction date? » What is an acceptable Proof of Purchase (POP)?
How can I get a free quote for my product? From the Samsung T.I.P. home page, click on the "Get a Free Quote" link in the top navigation bar. This leads directly to the quote engine. Follow the instructions on this page to get your free quote. » Back to top
Are the listed rebate dollars in Canadian currency? No, rebates cheques are issued in US dollars. » Back to top
Who can use the Samsung T.I.P.? Anyone with pre-owned Samsung or non-Samsung laser printer(s) to trade in toward the purchase of new eligible Samsung printers can access and use the Samsung T.I.P. directly at http://tip.tradeups.com. It is also a sales tool for sales representatives and channel partners who then direct their customers to the Samsung T.I.P. to execute a trade. » Back to top
Do I have to register to use the Samsung T.I.P. web site? No, you may enter as a guest by selecting "Get a Free Quote" to receive an instant quote. The advantage of becoming a registered member on the web site is that you will have the ability to save multiple quote lists that will automatically be updated as the system is updated with the most current values. » Back to top
Can a Samsung channel partner or sales representative act on behalf of a customer? We encourage Samsung channel partners and sales representatives to use the program as a sales tool to communicate additional savings to their customers. However, if the customer decides to engage in the trade-in process, it is best to direct the customer to the web site in order to conduct the transaction themselves. The relationship is between Market Velocity and the user of the program. » Back to top
Can I save the information I enter to reference later? As a registered user of the Samsung T.I.P. you have the ability to save multiple quote lists and reference or update them as needed. To access a saved quote, you must sign in and then choose “View Quotes” from the left navigational bar. » Back to top
How is the money for the trade disbursed? All redemption cheques are mailed via the U.S. Postal Service to the address designated in your transaction. Market Velocity, Inc. will issue your redemption cheque approximately 6 to 8 weeks after receipt and inspection of your trade-in product and validation of your proof of purchase, whichever is later. If you need assistance, please contact tipcs@marketvelocity.com.
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Do I have to purchase my new product via Market Velocity? No. Market Velocity only needs to have proof that a new eligible Samsung printer was purchased. The program user can purchase a new Samsung printer through any authorized Samsung Reseller or Samsung Authorized Dealer. » Back to top
Who pays for shipping? Shipping and handling fees are included as part of the Samsung T.I.P. for all trades. » Back to top
What if my products are in multiple locations? On the "Samsung T.I.P. mailing information, shipping instructions page" there is a box that you will check if you have multiple locations. Upon checking the box, a trade-in representative will contact you via email within one business day. » Back to top
What if I cannot print my shipping label or placard? If you experience difficulty in printing your shipping label or placard, simply contact customer service and a customer service representative will assist you. » Back to top
What if I lose my Samsung T.I.P. shipping instructions email? Simply contact customer service and a representative will assist you. » Back to top
How do I ship my product? During the trade-in process, you will be asked for the email address where you would like your shipping instructions emailed. Within one business day of completing your trade, an email with the subject line “Samsung T.I.P. shipping instructions” will be emailed to the address you provided while registering and will provide the steps for retrieving your shipping label or shipping placard. This email will contain embedded links for each product you are trading. To view, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.
If you are shipping multiple items, please package each item individually and use the appropriate shipping label for each item. It is important to use the correct shipping label/placard for each individual item, as the label/placard is used to expedite tracking, identification and increase the speed of processing.
You have 30 days or until January 31, 2010, whichever is sooner from the day you completed your on-line trade to return the product. The expiration date will appear on the shipping label in the “Reference # field” and as “Expiration date of the trade-in” on the shipping placard.
If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact customer service. » Back to top
Are you experiencing issues with navigating through or exiting an area of the Samsung T.I.P. Web site? If you are experiencing problems navigating through or exiting an area of the Samsung T.I.P. web site, this may be related to bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type. *Make sure you close (exit) your browser and open a new browser before you begin. 1. Open Internet Explorer, click the Tools menu and choose Internet Options. 2. Click the Delete Cookies button. 3. Click OK.
Windows Internet Explorer 4: 1. Open Internet Explorer. 2. On the view menu, click Internet Options, and click the Settings button. 3. Click the View Files button. 4. Click the View menu and Select Details. 5. Highlight the cookies you wish to delete, and then press the Delete key.
Windows Netscape 4.x: 1. Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/). 2. Double click the Users folder within the Netscape folder. 3. Double click your Profile Name folder (this will usually be your username). 4. Click the cookies.txt file once to highlight it, then click the File menu and choose delete.
Netscape 7: 1. Click the Tools menu and choose Cookie Manager. 2. Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer. 3. Select one or more cookies and click Remove Cookie, or click Remove All Cookies. » Back to top
What is the transaction date? The transaction date refers to when the customer has agreed to move forward with the trade-in process and is assigned a quote number. » Back to top
What is an acceptable Proof of Purchase (POP)? Acceptable forms of proof of purchase are a sales invoice (preferred); a packing slip (must provide your name, purchase date, purchase amount, model and serial numbers). What is NOT an acceptable form of a proof of purchase: Purchase Orders, Order Confirmations, and Order Acknowledgements. » Back to top
